Freedom of Information Act

Publication Scheme

Welcome to the Publication Scheme for Robert Frith Optometrists as required by the Freedom of Information Act 2000.

Introduction

This Publication scheme is a complete guide to the information routinely made available to the public by Robert Frith Optometrists. It is a description of the information about our NHS services that we make publicly available. It will be reviewed at regular intervals and we will monitor its effectiveness.

How much does it cost?

The publications are free unless otherwise indicated. Where information is provided at cost, the charges will be calculated as set out-in Class 7.

How is the information made available?

The information within each Class is available in hard copy from:

Robert Frith Optometrists
Wesley House
12 Bell Street
Shaftesbury
Dorset SP7 8AR

Your Rights to Information

The Freedom of Information Act 2000 is designed to promote openness and accountability amongst all organisations that receive public money.

From January 1st 2005 it will oblige opticians' and optometrists' practices to respond to requests about the NHS related information that it holds, and it will create a right of access to that information. These rights are subject to some exemptions that have to be taken into consideration before releasing information.

In addition to accessing the information identified in the publication scheme, you are entitled to request information about our NHS services under the NHS Openness Code 1995.

New environmental information regulations may be introduced as early as 2003. These will enable similar access to environmental information as under the Freedom of Information Act 2000.

Under the Data Protection Act 1998, you are also entitled to access your clinical records or any other personal information held about you and you can contact any practice where your records are held to do this.

Feedback

If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the scheme, please write to:

David Goad FBDO(Hons)CL
Group General Manager
Robert Frith Optometrists
Wesley House
12 Bell Street
Shaftesbury
Dorset SP7 8AR

Classes of Information

All NHS information at Robert Frith Optometrists is held, retained and destroyed within NHS guidelines. Our commitment to publish information excludes any information that can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000. From 2005, individual Classes are subject to exemptions, the main reasons being the protection of commercial interests and personal information under the Data Protection Act 1998. This Scheme had been written in accordance with those exemptions. The information on this Scheme is grouped into the following categories:

1) Who we are:

Company background
List of practices including contact phone numbers
Details of all the Opticians and Optometrists employed in any one of our practices can be obtained by contacting that store directly.
Alternatively, details of all opticians and optometrists registered in the UK are available from the General Optical Council Tel: 0207580 3898.
Company Registration number.

2) Our services

All Robert Frith Optometrists practices provide free NHS eye tests for those who are eligible. You may also be entitled to vouchers that can be used against the purchase of glasses or contact lenses if you require them. To find out if you are eligible for assistance please ask for details in any of our practices.

Appointments for eye tests can be booked over the phone, or by dropping into one of our practices.

The addresses and phone numbers of our practice are:

Blandford
3 Market Place
Blandford
Dorset DT11 7AH
01258 452 207
Castle Cary
Fore Street
Castle Cary
Somerset BA7 7BG
01963 351 948
Chard
36 Fore Street
Chard
Somerset TA20 1PT
01460 6771
Crewkerne
4 Market Street
Crewkerne
Somerset TA18 7JY
01460 72964
Gillingham
Fairfield House
Gillingham
Dorset SP8 4AA
01747 825 122
Glastonbury
74 High Street
Glastonbury
Somerset BA6 9DZ
01458 832 212
Shaftesbury
Wesley House
12 Bell Street
Shaftesbury
Dorset SP7 8AR
01747 854 761
Sidmouth
Vicarage Road
Sidmouth
Devon EX10 8TY
01395 513 651
Twickenham
120 Heath Road
Twickenham
Middlesex TW1 4BW
020 8892 1682
Wincanton
Details to be advised on opening
Yeovil
18 Princes Street
Yeovil
Somerset BA20 1EW
01935 478 463
 

Opening times can vary between locations, so please call to confirm.

3) Financial and funding information

For every eye test performed on behalf of the NHS the opticians practice receives a set fee of £20.70. This covers a small part of expenses such as optometrist and staff salaries, equipment costs and other store overheads, the balance is subsidized by the sale of spectacles.

If you are not eligible for the NHS eye test, please contact your local practice for details of our current charges.

4) Regular publications and information for the public

A complete set of information about optical and ocular conditions, eye tests, glasses, and contact lenses, can be found on a number of websites including www.abdo.org, www.fodo.org & www.collegeoptometrists.org.

Some of this information is also available in patient leaflets. These are freely available from all our practices. To request a set of leaflets by post, please write to:

David Goad FBDO(Hons)CL
Group General Manager
Robert Frith Optometrists
Wesley House
12 Bell Street
Shaftesbury
Dorset SP7 8AR

5) Complaints

If you have a complaint about any of our products or services, we recommended that you first discuss any problems with the manager at the practice concerned.

If the matter cannot be resolved in this way or you are unsatisfied with the response you receive please contact us on 01747 854 761. A full copy of our complaints policy is available on request and can be found on our public web site

Our policies and procedures

Complaints
Data protection

The above are available on request from

David Goad FBDO(Hons)CL
Group General Manager
Robert Frith Optometrists
Wesley House
12 Bell Street
Shaftesbury
Dorset SP7 8AR

6) This publication scheme

In this class we will publish any changes we make to this publication scheme, the criteria on which our information management policies are made and a referral point for all inquiries regarding information management generally in practice. We will also publish any proposed changes or additions to publications already available.

Cost of Information

7) Useful Resources

Websites and Publications:

Information Commissioner www.informationcommissioner.qov.uk
Lord Chancellors Department www.lcd.gov.uk
NHS Freedom of Information www.foi.gov.uk
NHS Openness Code www.doh.gov.uk/nhsexec/codemain.htm
Freedom of Information Act 2000 www.hmso.gov.uk/acts/acts2000/20000036.htm

8) Copyright:

Material available through this publication scheme is copyright unless otherwise indicated. Unless expressly indicated to the contrary, it may be reproduced free of charge in any format or medium, provided it is done so accurately in a manner that will not mislead. Where items are re-published or copied to others, you must identify the source and acknowledge copyright status. This permit does not extend to third party material, accessed through the scheme.

For HMSO Guidance notes see www.hmso.gov.uk/guides.htm.

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