From a Saisfied Blandford Patient - By Letter
3rd April 2013
Thank you so much for referring me to Jonathan Luck for cataract surgery/lens replacement operations.
By now you will have received his letter saying how well they went. I have not had such excellent vision since I was a child. It is a tremendous freedom not to have to rely on contact lenses or glasses.
I have dreaded getting older knowing my already impaired vision would get worse and my ability to wear contact lenses would also decrease. Little did I know that quite the opposite was about to happen.
I appreciate your skill and competency to advise me in the right direction and to give me the confidence to go ahead with the operations.
Many thanks again
From a Satisfied Glastonbury Patient
Sent: 13 May 2013 23:23
Subject: Eye examination.
Thank you all at Robert Frith’s in Glastonbury, as a result of which excellent treatment I am Taunton bound tomorrow where cataract surgery will take place.
You may recall the appointment made for me on 27 March by your Street office when their optician was on holiday. I don’t know if you are informed subsequently of the outcome of your examinations so perhaps you would like to know that after referral I was examined by Mr Keith Bates at Nuffield who confirmed the narrowing of eye ducts and also said there is a very large cataract in the right eye the pressure from which is causing the narrowing. Instead of laser surgery, therefore, I chose the option of cataract removal which in itself could effect better drainage. However, this morning in a conversation with Mr Bates’ secretary, I also queried the left eye which, too, as you know, has had a cataract growing for quite some time – and ended up making another appointment for 28 May when surgery on that eye, too, will take place. Well, better an empty house than a bad tenant !
I am very grateful for the expert treatment and very timely advice given and for the overall kindness shown to me. Thank you again.
Well done Yuki
My daughter, Kirsten, had her first eye test with Yukiko on 24th
April and I wanted to write and say how impressed I was! I've been coming to
Friths longer that I want to remember, so have always been impressed with
the care and friendliness of all the staff, but Kirsten loved playing the
"eye test game" and I just thought that Yukiko was particularly good with
her and set the test at a level she could understand and made it fun!
Could you please pass my thanks to Yukiko and I will be telling all my
friends with children to come to you!!
Blandford goes the extra mile
Hi there, at 9 am this morning I spoke with Jan at your Blandford branch. I told her that my brother had, had a devastating house fire and has lost everything. He is currently in the burns unit at Salisbury hospital. I was wondering if his glasses might be quickly replaced. It happens that his lens have quite a complicated spec. However, this afternoon I have had a call from Jan to say that not only are his emergency glasses made but they are being couriered to Blandford for tomorrow morning. At this stage we are not sure if they will arrive tomorrow or Monday but I just wish to thank Jan and her whole team so much for their amazing kindness and skill in what they have achieved. Being able to see properly will make such a difference to my brother and I don't have enough words to thank them. Jenny Clemas
I just wanted to say why I’ll always get my Glasses from Robert Frith in Blandford.
I would not dream of going anywhere else for my glasses. All the staff are very helpful, friendly and patient. It always takes me ages to choose my frames and I’m never pushed to make my mind up quickly.
I have recommended several members of my family and friends and they have all been very satisfied.
To sum up the way I feel about Robert Frith's in Blandford is….I would never go anywhere else for my glasses not even if it was buy one and get TWO free.
J N (Local Business Woman)
The Forum School is dedicated to helping autistic children fulfill there full potential. Carrying out eye care can be very traumatic for them and so extra understanding and patience is needed. We often have the students in prior to there eye examinations so they can get used to the consulting room, equipment and to meet the staff. We have even made a short video for the students to view before they come in.
Helping the students, and the wonderful staff who care for them is important to us so we were particularly pleased to receive the following endorsement from the school.
“The staff at Robert Frith are very patient and have a great understanding of autism. The practice is very efficient and very flexible (we don’t always know how a student is going to react) yet never keep our students waiting (the students can’t cope with that).
They are always helpful, especially when we have problems and always respectful.
Many thanks from all at the Forum School”
Why The Forum School Uses Robert Frith Blandford
Robert Frith Blandford
Just a very brief note to say how pleased I am with my recently acquired Lindberg frames and Hoya Lifestyle lenses. After the initial teething problems with the alignment they have become essential to me at work. I now wear them all day without getting “fed up” with them. So much more comfortable than the Oakleys…..
PD (Consultant Anesthetist)
We have been visiting Robert Frith Opticians Blandford for a number of years, getting regular eye examinations for the whole family. My eldest son had an astigmatism, which was monitored. His eyesight then deteriorated rapidly over the Summer holidays in 2010, so we booked an appointment. The optometrist who examined him immediately referred him to David Goad, who tested Ed’s eyes on the topographer, which revealed that he had keratoconus. By sheer luck, we have been visiting an opticians who has a resident keratoconus specialist.
Our care has been second to none – from the initial shock of the diagnosis to managing Ed’s condition on a month by month basis, David has been a constant source of comfort and has talked myself & Ed through the whole process in a way that has made us both understand the condition and feel completely confident in the care Ed is receiving.
There is now a watch on our youngest daughter, who also has a stigmatism, and because of the family history, will be seen in 6 months time to check on any signs of deterioration, but in the meantime, Robert Frith has offered to check her on the topographer, which will hopefully rule out signs of keratoconus.
I cannot praise Robert Frith highly enough – ALL the staff are exceedingly friendly and helpful, and it is a pleasure to visit.
The (Name available)Family
Robert Frith Blandford have been caring for my eyes for many years now and I wouldn’t go anywhere else. The staff are friendly and helpful. They seem to be very knowledgeable and up to date which I appreciate as I have a difficult prescription and don’t want it to infer in my life. From the thinnest lens for my glasses to the best contact lens for me, they can recommend something and won’t give up when my eyes won’t play fair! I also like the pay monthly scheme so I don’t have to worry about the cost as its spread out over the year.
“I have been using Robert Frith Opticians at Twickenham for 18 months both for myself and my childrens' glasses. Having two now 3 1/2 year olds who have needed glasses since the age of 2, I am a very high maintenance customer! We are in regularly not just for new frames, prescriptions and lenses but for constant adjustments and reshaping of the frames! All members of the Twickenham team have been very polite, good humoured, friendly, and above all professional throughout. We have always been made to feel welcome and valued as customers and this personal service has been and will continue to be appreciated by my family. I would honestly recommend them to anyone. “
“It's been over 50 years since we've been going to Robert Frith Optometrists in Twickenham. Now we probably live over 50 miles away, but still it's more than worthwhile making the journey!! Friendly welcomes always help as does the cup of tea when we've been negotiating the M25!
Professionalism is a great thing nowadays - also customer satisfaction - these are just two of the many attributes of the Twickenham branch which keeps us trekking round the motorway. Maybe, when we're retired, we'll resort to walking boots (it'll probably be quicker anyway!)”
“We have been going to Robert Frith's Opticians in Twickenham for almost 5 years now. I have two children who both had surgery for cataracts in their first few months of life with the eldest needing to wear glasses from around 5 weeks of age! It was a real challenge to keep glasses on a baby and also to constantly keep an eye on them and to make sure they were not thrown out of a pushchair (something that has happened quite a few times). Also for young children, glasses are always getting broken or need adjusting. We were initially directed to the hospital optician but we found the glasses totally unsatisfactory and unsuitable for active babies/children. This is when our visual impairment teacher recommended that we tried Robert Frith Opticians.
The stress in keeping glasses on faces and in a good state of repair has diminished greatly since we found Robert Frith. When finding glasses for a baby, they were very helpful in advising on a good style which would be robust and comfortable. They would always order a range of frames in for us to choose from which was great.
We have been frequent visitors over the last five years for minor repairs, adjustments and replacing lost glasses. We have never been made to feel a nuisance and staff have always been so friendly and also efficient in their service. We've never had to wait very long and all staff have been really great with our children - so much so that they love coming into the shop. One wonderful example was recently when my elder child's glasses broke and within about 15 minutes we had a temporary replacement. This was such a relief as our son really struggles to be without them even for a few minutes. We were extremely grateful for this as he wouldn't have been able to function at school without them.
I am so grateful for your help at the weekend when Matthew's frames broke - he was really struggling when I gave him an old pair of glasses to wear so thank you so much for your help.”
“I think the service at Twickenham is excellent with friendly, knowledgeable and efficient staff. My family of five all enjoy the visits to this store. The range of frames seems extensive and we have all found frames to suit our different ages and styles.
Good staff makes for a good business and your Twickenham branch clearly understand this. We can always rely on friendly helpful advice and service which makes it so much easier when we need to make important choices for our children and ourselves.”
"I've been a client of Robert Friths Opticians in Twickenham for over 20 years and have found them to be an excellent independent practice. Their customer service is second to none, and I would certainly recommend them to friends and family. Over the years they have handled the changes to my prescription with ease. Recently I switched from gas permeable contact lenses to fortnightly disposables under their expert guidance, and was very impressed with their attention to making the transition as smooth as possible.
My three children also attend the practice. Two of them wear glasses and again, the team at Robert Friths have always provided superb service and outstanding customer care."
“I have been a client of Robert Frith Opticians for over 20 years and the service that I have been given has always been first class. I moved from Kensington to live in Twickenham over twenty five years ago and up until that time my eyesight had been under the care of a reputable practice in Central London.
From the moment I moved to Robert Frith I was impressed by the service that they provided. The quality and calibre of all the staff has been continuously high. I have always been made to feel welcome and the same attitude and service has been extended to my husband and two sons.
My eldest son, who is 18 years old, has a learning difficulty. I approached the staff at Robert Frith when he was around 4 years old to ask whether they would consider taking on his care rather than having to travel to see the Central London based Consultant. They accepted without question and worked alongside the Consultant until he was discharged from their service some years later. Robert Frith’s have always worked hard to find ways in which they can access my son so that they are able to make the best possible assessment of his vision. They have always gone out of their way to include him in any consultation and now consult him without my intervention to choose appropriate spectacles.
Their advice and support has enabled me to wear contact lenses and also to enter the “varifocal arena”. I was very anxious about both these methods but with their patience and advice I am now a confident wearer of both (not at the same time of course)! I have never been made to feel a nuisance and have always been encouraged to return if I have any problems at any time with my spectacles or lenses.
They play a big role in our local community with many families using their services. More often than not one will bump into someone one knows in the Twickenham shop where the staff foster a relaxed but professional environment. What is noticeable (and considering how many clients they must have) is that the staff know many of the customers by name, without being prompted.
The Twickenham shop over recent years has gone from strength to strength, offering the latest testing procedures, good quality up to date lenses and frames and high quality service and advice, all delivered without compromising professionalism and friendliness. They have managed to keep up with the times but have retained good old fashioned values of service. “
“I wanted to send you all this e mail after another visit to your practice last week. This time it was with my Mum to have her annual eye test which was carried out with what seems like effortless professionalism and a warm and friendly manner.
But it is your never ending time, care, patience, and good humour towards my son Jack who has needed glasses since the age of 3 (now 11) that blows me away. Countless times we have popped in to have adjustments to floppy arms or lenses that mysteriously become scratched. Not once have we ever felt a nuisance, quite the opposite, always a warm welcome and the service second to none.
It is the unique way your company operates that keeps 3 generations of my family, my Mum, my husband and I plus both my children loyal to your company. But I believe when you get a great service tell people about it. So I did and now my mother in law, my brother and my best friend are all loyal customers too.
A heart felt Thank You to you all, finding a company within the service industry that I totally trust is priceless”
“The optometrists at Robert Frith, Twickenham, have always provided exemplary service during the many years I have required testing and fitting for spectacles. I have a very complex prescription for severe astigmatism and myopia which demands a high degree of accuracy and care to ensure I can see clearly both for distance and close work. Despite moving to Derbyshire a few years ago I still regularly make the journey to Twickenham as I have been unable to find an optician of their calibre locally to match their professionalism and expertise. I highly recommend them.”
My wife and I are both in our 80’s and have attended Frith’s Opticians for over 60 years.
Obviously we make regular visits and since Kash Fatania has joined the practice we have always found him and the rest of the team to be very cheerful, polite and friendly.
They all speak nicely and clearly and always communicate with you as a person and not just as a patient. All the staff always make sure they explain everything in a way we (as oldies) understand.
The whole team at Twickenham are only happy when their patient is happy and we never feel rushed.
We always look forward to seeing Kash’s smiling face on our visits.