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Shopping Terms

Thank you for considering purchasing your contact lenses from us. In order to supply lenses via the Internet there are certain rules and regulations to which we have, by law, to conform. These are designed to protect you and your eyes.

By using the Site you agree to be bound by the terms set forth herein. We may make changes to the Site, these Terms and Conditions of Use, or the policies and conditions that govern the use of the Site at any time. We encourage you to review the Site and these terms periodically for any updates or changes. Your continued access or use of the Site shall be deemed to be your acceptance of these changes and of the reasonableness of these standards for notice of changes. This contract is personal to you and may not be transferred to any other person.


Before we can supply lenses we need a copy of your contact lens specification, which will have been given to you by your optician. You are entitled to this document by law and it will contain your lens specification, the optician who prescribed them and the date of expiration. We only need this once during the lifespan of the specification and you will be able to order lenses freely one this is registered with us.

You hereby certify that you have a valid prescription for the contact lenses that you are ordering. You represent and warrant to Robert Frith Services Ltd by placing an order that information you enter into the Site is valid and true and matches exactly your prescription as provided by your eyecare provider. You further certify that your prescription is under 1 years old (unless otherwise specified on a valid prescription) and that you are neither blind or partially sighted and are over 16 years of age. You hereby consent to our contacting your eyecare provider, if necessary, to verify your prescription information and any other necessary information.

Should you not have an up to date specification meaning we are unable to supply your lenses we will naturally be pleased to refund the full cost of the transaction.

Cooling-off Period

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered

By placing an order you are giving us permission to contact your optician to confirm your specification according to the duty of care imposed on us by the opticians act.

The Law regarding the Internet supply of contact lenses

The Opticians Act states that contact lenses can only be supplied on-line under supervision of a registered optometrist, dispensing optician or contact lens optician. When ordering lenses the supplier (Robert Frith Services) must have sight of the original specification document issued by the fitting optician, or a copy of the said document, this can be a facimile or scanned copy. In the case where a copy is supplied the supplier (Robert Frith Services) must, by law, contact the prescribing optician and verify that the details o the specification are correct. This need only be done once during the lifespan of the specification. When the specification expires you will need to have a further contact lens aftercare and forward us the specification.

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What you need to know before buying your contact lenses. click here

What you need to know about ordering contact lenses online

For us to supply you with contact lenses we have, by law, to have a copy of your Contact Lens Specification, which will have been given to you by your optician. This will contain;

  1. The details of your contact lenses
  2. The date the specification is valid from
  3. The date the specification is valid to
  4. The prescribing opticians name and GOC registration number.

This can be faxed to us on 01747 852 794 or scanned on and emailed to or, of course, posted to:

Robert Frith Optometrists
12 Bell Street

Once we have seen this document you can order lenses freely through our online shop provided the supply falls within the end date of the specification when you will need to visit your optician for a further aftercare appointment and specification renewal.

Alternatively you can contact your optician and give them permission to give us the information. We will then telephone them and verify the information direct. They need your permission to comply with the data protection act.

Full terms and conditions are available here

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