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Our Delivery and Returns Policy

Products ordered on line are usually processed on the day of order however our e-commerce site is only manned between 0900 and 1700 Monday to Friday, orders placed outside these hours will be processed on the next working day.

Most contact lens orders will be dispatched to you direct from the manufacturers and are usually sent by 2nd class post.

Should you wish to return a product simply email to let us know you are returning it, why you are returning it, and any course of action you wish us to take. Send the product to us in the original packaging to;

Robert Frith Services Ltd

Unit 17 Kingsmead Business Park


Dorset SP8 5FB

All product must be returned in the original unopened packaging in a re-saleable condition to qualify for a re-fund.

Your statutory rights are unaffected.










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What you need to know before buying your contact lenses. click here

What you need to know about ordering contact lenses online

For us to supply you with contact lenses we have, by law, to have a copy of your Contact Lens Specification, which will have been given to you by your optician. This will contain;

  1. The details of your contact lenses
  2. The date the specification is valid from
  3. The date the specification is valid to
  4. The prescribing opticians name and GOC registration number.

This can be faxed to us on 01747 852 794 or scanned on and emailed to or, of course, posted to:

Robert Frith Optometrists
12 Bell Street

Once we have seen this document you can order lenses freely through our online shop provided the supply falls within the end date of the specification when you will need to visit your optician for a further aftercare appointment and specification renewal.

Alternatively you can contact your optician and give them permission to give us the information. We will then telephone them and verify the information direct. They need your permission to comply with the data protection act.

Full terms and conditions are available here

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