Our Testimonials

We have been going to Robert Frith in Blandford for about 6 years. We continue to go there because of the excellent service that we receive and because we have great faith in their abilities. We initially went there because of wanting more variety of frames for my daughter, who at the time was 8. After an appointment with the Optometrist we have stayed as customers as I feel you can trust them to look after your eyes to a high degree. This was really important to us as our daughter had been under the hospital for her eyesight and now she is with Robert Frith, who have continued with the high level of care. You are always made to feel welcome and nothing is ever an issue, many a time we have had to go in with one of our children for adjustments on their glasses. Each time the service has been excellent. I never worry about going in to the shop and asking for advice, they have given us sound advice on many occasions. If a frame or lenses is not appropriate they will explain why. You are never sold something that you don't require. For a personal touch one of the staff has made a mark with my daughter. On one occasion when we went to get new lenses and frames they had put by a new set of frames that they thought would suit our daughter. They were absolutely right and gained our trust and respect through this one action. To the Robert Frith team at Blandford, please don't change what you do, you have got it right, a great service that is reliable and friendly. 

Dear Simon and Sandra

We would like to thank you both very much for your patience with my Dad whilst testing and choosing his glasses. He is very pleased with them and he can see much better now.

All the best, Wilson and Denise Xxxxx

FAO management...

Dear sirs,
I wanted to write to note the great service received at your Blandford store just now.
Following an accident last night, I was worried that I may have damaged my eye. I called the store this morning and was offered an appointment as soon as possible which was fantastic.
On arrival I was given a really thorough examination by Maurice Staunton. He was extremely thorough, caring and competent.
He recommended I go to Bournemouth hospital as he said there was a small chance of damage which he was unable to determine. He took the time to write a letter for me to take with me to the hospital.
Please pass on my thanks to the team at the Blandford store. I will definitely be back.
Thomas Mortimer

My daughter, Kirsten, had her first eye test with Yukiko on 24th
April and I wanted to write and say how impressed I was! I've been coming to
Friths longer that I want to remember, so have always been impressed with
the care and friendliness of all the staff, but Kirsten loved playing the
"eye test game" and I just thought that Yukiko was particularly good with
her and set the test at a level she could understand and made it fun! 

Could you please pass my thanks to Yukiko and I will be telling all my
friends with children to come to you!! 

Kind regards
Vicki

Just a very brief note to say how pleased I am with my recently acquired Lindberg frames and Hoya Lifestyle lenses. After the initial teething problems with the alignment they have become essential to me at work. I now wear them all day without getting “fed up” with them. So much more comfortable than the Oakleys…..

The Forum School is dedicated to helping autistic children fulfill there full potential. Carrying out eye care can be very traumatic for them and so extra understanding and patience is needed. We often have the students in prior to there eye examinations so they can get used to the consulting room, equipment and to meet the staff. We have even made a short video for the students to view before they come in.

Helping the students, and the wonderful staff who care for them is important to us so we were particularly pleased to receive the following endorsement from the school.

“The staff at Robert Frith are very patient and have a great understanding of autism. The practice is very efficient and very flexible (we don’t always know how a student is going to react) yet never keep our students waiting (the students can’t cope with that).

They are always helpful, especially when we have problems and always respectful.

Many thanks from all at the Forum School”

Robert Frith Blandford have been caring for my eyes for many years now and I wouldn’t go anywhere else. The staff are friendly and helpful. They seem to be very knowledgeable and up to date which I appreciate as I have a difficult prescription and don’t want it to infer in my life. From the thinnest lens for my glasses to the best contact lens for me, they can recommend something and won’t give up when my eyes won’t play fair! I also like the pay monthly scheme so I don’t have to worry about the cost as it's spread out over the year.

“I have been using Robert Frith Opticians at Twickenham for 18 months both for myself and my childrens' glasses. Having two now 3 1/2 year olds who have needed glasses since the age of 2, I am a very high maintenance customer! We are in regularly not just for new frames, prescriptions and lenses but for constant adjustments and reshaping of the frames! All members of the Twickenham team have been very polite, good humoured, friendly, and above all professional throughout. We have always been made to feel welcome and valued as customers and this personal service has been and will continue to be appreciated by my family. I would honestly recommend them to anyone. “

“It's been over 50 years since we've been going to Robert Frith Optometrists in Twickenham.  Now we probably live over 50 miles away, but still it's more than worthwhile making the journey!!  Friendly welcomes always help as does the cup of tea when we've been negotiating the M25! 
Professionalism is a great thing nowadays - also customer satisfaction - these are just two of the many attributes of the Twickenham branch which keeps us trekking round the motorway.  Maybe, when we're retired, we'll resort to walking boots (it'll probably be quicker anyway!)”

“We have been going to Robert Frith's Opticians in Twickenham for almost 5 years now. I have two children who both had surgery for cataracts in their first few months of life with the eldest needing to wear glasses from around 5 weeks of age! It was a real challenge to keep glasses on a baby and also to constantly keep an eye on them and to make sure they were not thrown out of a pushchair (something that has happened quite a few times). Also for young children, glasses are always getting broken or need adjusting. We were initially directed to the hospital optician but we found the glasses totally unsatisfactory and unsuitable for active babies/children. This is when our visual impairment teacher recommended that we tried Robert Frith Opticians.

The stress in keeping glasses on faces and in a good state of repair has diminished greatly since we found Robert Frith. When finding glasses for a baby, they were very helpful in advising on a good style which would be robust and comfortable. They would always order a range of frames in for us to choose from which was great.

We have been frequent visitors over the last five years for minor repairs, adjustments and replacing lost glasses. We have never been made to feel a nuisance and staff have always been so friendly and also efficient in their service. We've never had to wait very long and all staff have been really great with our children - so much so that they love coming into the shop. One wonderful example was recently when my elder child's glasses broke  and within about 15 minutes we had a temporary replacement. This was such a relief as our son really struggles to be without them even for a few minutes. We were extremely grateful for this as he wouldn't have been able to function at school without them.

I am so grateful for your help at the weekend when Matthew's frames broke - he was really struggling when I gave him an old pair of glasses to wear so thank you so much for your help.”

“I think the service at Twickenham is excellent with friendly, knowledgeable and efficient staff. My family of five all enjoy the visits to this store. The range of frames seems extensive and we have all found frames to suit our different ages and styles.

Good staff makes for a good business and your Twickenham branch clearly understand this. We can always rely on friendly helpful advice and service which makes it so much easier when we need to make important choices for our children and ourselves.”

"I've been a client of Robert Friths Opticians in Twickenham for over 20 years and have found them to be an excellent independent practice. Their customer service is second to none, and I would certainly recommend them to friends and family. Over the years they have handled the changes to my prescription with ease. Recently I switched from gas permeable contact lenses to fortnightly disposables under their expert guidance, and was very impressed with their attention to making the transition as smooth as possible.

My three children also attend the practice. Two of them wear glasses and again, the team at Robert Friths have always provided superb service and outstanding customer care."

“I have been a client of Robert Frith Opticians for over 20 years and the service that I have been given has always been first class.  I moved from Kensington to live in Twickenham over twenty five years ago and up until that time my eyesight had been under the care of a reputable practice in Central London. 

From the moment I moved to Robert Frith I was impressed by the service that they provided.  The quality and calibre of all the staff has been continuously high.  I have always been made to feel welcome and the same attitude and service has been extended to my husband and two sons.
My eldest son, who is 18 years old, has a learning difficulty.  I approached the staff at Robert Frith when he was around 4 years old to ask whether they would consider taking on his care rather than having to travel to see the Central London based Consultant.  They accepted without question and worked alongside the Consultant until he was discharged from their service some years later.  Robert Frith’s have always worked hard to find ways in which they can access my son so that they are able to make the best possible assessment of his vision.  They have always gone out of their way to include him in any consultation and now consult him without my intervention to choose appropriate spectacles.

Their advice and support has enabled me to wear contact lenses and also to enter the “varifocal arena”.  I was very anxious about both these methods but with their patience and advice I am now a confident wearer of both (not at the same time of course)!  I have never been made to feel a nuisance and have always been encouraged to return if I have any problems at any time with my spectacles or lenses.

They play a big role in our local community with many families using their services.  More often than not one will bump into someone one knows in the Twickenham shop where the staff foster a relaxed but professional environment.  What is noticeable (and considering how many clients they must have) is that the staff know many of the customers by name, without being prompted.

The Twickenham shop over recent years has gone from strength to strength, offering the latest testing procedures, good quality up to date lenses and frames and high quality service and advice, all delivered without compromising professionalism and friendliness.  They have managed to keep up with the times but have retained good old fashioned values of service. “

“I wanted to send you all this e mail after another visit to your practice last week. This time it was with my Mum to have her annual eye test which was carried out with what seems like effortless professionalism and a warm and friendly manner.

But it is your never ending time, care, patience, and good humour towards my son Jack who has needed glasses since the age of 3 (now 11) that blows me away. Countless times we have popped in to have adjustments to floppy arms or lenses that mysteriously become scratched. Not once have we ever felt a nuisance, quite the opposite, always a warm welcome and the service second to none.

It is the unique way your company operates that keeps 3 generations of my family, my Mum, my husband and I plus both my children loyal to your company. But I believe when you get a great service tell people about it. So I did and now my mother in law, my brother and my best friend are all loyal customers too.

A heart felt Thank You to you all, finding a company within the service industry that I totally trust is priceless”

“The optometrists at Robert Frith, Twickenham, have always provided exemplary service during the many years I have required testing and fitting for spectacles. I have a very complex prescription for severe astigmatism and myopia which demands a high degree of accuracy and care to ensure I can see clearly both for distance and close work. Despite moving to Derbyshire a few years ago I still regularly make the journey to Twickenham as I have been unable to find an optician of their calibre locally to match their professionalism and expertise. I highly recommend them.”

Hi. 
I have just got a new pair due to a replaced cornea. 
I have always been happy using Frith for what must be ten years now. 
Yet your staff at Blandford keeps getting better. 
I find it a pleasure to go there. 
I only wish I felt the same about the dentist. 
Keep up the good work. 
Robert. (Full name and address supplied)

Thank you for your swift action re my eye problem last Friday. Your professionalism mixed with kindness is always a credit to you all. 

What a better place the world would be if more business were like Friths Opticians, Gillingham.

Dear Simon

You very kindly gave up the majority of your lunch break on 16th August in order to check a problem with my eyes and referred me to YDH for further investigations.

I promised to let you know the outcome of my appointment at the hospital and attached, for your information, is a copy of the letter I received last week.

Thank you so much for giving up your time to see me. I cannot praise you highly enough for the attention and care given, and at such a busy time for you. I have previously had my eye checks and glasses from a bigger chain and now realise how impersonal their service was. Contrary to their adverts, I should not have gone there!

All future appointments will now be made at Robert Frith opticians so I well see you again in the future.

Kind regards

Juliette

Dear Mr. McLaughlin,

Thank you very much indeed for seeing my mother,  at such short notice on 8th November, 2016.  I could see that yours is a very busy practice and that it was not easy to fit in yet another patient, so I am very grateful for the time, care and attention you gave her that afternoon.  As you will have seen my mother is now very frail and effectively house-bound and is reliant on her children for much of her  care.  Unfortunately we all live a long distance away so that responding to sudden changes in her health can be difficult to manage in a timely fashion.  I am sorry that I had to add to your work load on 8th November and was impressed by your sensitive examination and the reassurance you gave her at its conclusion despite the pressure you must have been under at the time.  

Thank you once again,

Yours sincerely,

A.S. name and address supplied

I much appreciated your friendly yet professional approach to the tests and consultancy you gave me yesterday.  Impressive! Thank you Simon.

Dear Sirs,

I wanted to commend the service level I have been receiving over the past couple of weeks. 

I have been very particular about what I wanted my new spectacles to achieve and have paid a number of visits for my examination and to select and fit a frame. At every stage right through to process,  including the Reception staff, I have been extremely well supported. Everyone has been skilled, professional and empathetic. In particular I would like to mention the way a dispensing staff member decided she wanted a second opinion and how supportively that opinion was given – being prepared to ask and being able and willing to help in such an inclusive way are vital skills in a consumer focused business. It is clear that everyone works as a team and this deserves considerable praise.

I am looking forward to the final stage in the process – the final fitting.

Please pass on my congratulations and thanks to everyone concerned.

Excellent service as usual. I have been a customer at Robert Frith for over twenty years and the I have always been very impressed with the care and professionalism of the optometrists I have seen. This is particularly true of Ms Notay who is always both extremely thorough, caring and supportive. Thanks very much! 

Just a quick note to say that Caroline in the Yeovil branch was exceptional with me today and I received the best customer service I have had in a long, long time.
Nothing was too much hassle and she was very honest and helpful from start to finish. If everyone could be a little more like Caroline then buying glasses would become much less of a chore.
Please pass on my sincere thanks, I will be recommending Robert Friths to family and friends due to my experience in the shop today. 
Many thanks

Dear Ridhi and John,

I wanted to give you an update on what has happened and to thank the two of you for your help. Thanks John for getting me a slot on Monday to see Ridhi and thanks Ridhi for the examination and for referring me. I had an appointment at Kingston at 2pm Monday, they added me to the Tuesday surgery list as an emergency and yesterday I had a Vitrectomy to repair a partially detached Retina. I cannot thank the two of you enough for helping me, I realise the Covid situation has impacted greatly on Kingston hospital and how they are managing things and I probably benefitted from that but it took just 24 hours from seeing you to having things resolved. Thank you, you are both a credit to your profession.

Best regards

Dear Robert Friths

Thank you so much for my sports glasses (I really like them).

So far I have been doing with them is:

• A cricket session
• A football training session
• A football match
• A PE session (at my school)
• A sports club session (at my school)

Thank you so much

For ages I've been meaning to say a big thank you to Mr Williams and all the staff. I moved to your practice about three (?) years ago, after having been with a large chain for years and becoming increasingly unhappy with their service. I have rubbish eyes and almost instantly Ben spotted a particular problem which the other opticians just fobbed off and didn't check my eyes properly. He contacted the eye clinic at YDH and I had an appointment very quickly.  

Just had my contact lens and sight checks and I am always amazed how thorough Ben is and that he takes the time to answer any queries I may have.      The ladies on the desk and other staff are so helpful and pleasant - the contrast with the other practice is huge!

Lisa, Claire and the Team have been looking after my eyes for years. Claire always finds the comfort point for me in a new lens prescription and recommends the best products available. Lisa can fit and suit the perfect frames every time. A Five Star professional service so no need to go anywhere else!

Great service from Friths Poundbury this week! My son has a rare eye condition and Claire the optometrist was very knowledgeable about the condition and really thorough in her examination. All the staff were extremely friendly, helpful and kind to myself and my son.

Came in with my husband and my two children. Lovely friendly staff, amazing with the children and really put them at ease. Professional service - really pleased we have found them and will be staying with them from now on. Highly recommend.

Following the removal of a cataract in July, I have been in regular contact with Peter Chapman and the staff at your Crewkerne branch. The service and attention I have received from all staff has been second to none.

Following my treatment at Sherborne Hospital, Mr Chapman has, in the past few days, examined my eyes for two new pairs of spectacles to enable me to drive again and to read small print. After weeks of struggling in both these areas, Christmas has come early!

My wife has also been prescribed glasses at Crewkerne and has found the same exemplary service from all staff.

Just to say what a superb accommodating crew you have at your Blandford Forum Branch.... Thank you 

John Mclaughlin is an outstanding optometrist. Some years ago he identified that I had a hole in the macula of one eye and saved my sight. He is courteous, friendly and extremely helpful. If I could give him 6 stars I would. On numerous occasions including today, he saw me after the practice was closing down to check my eyesight fully where I had once had my macula repaired. Nothing is too much trouble for John. I would never think of going to another optometrist. 

This is a highly professional, very friendly place to go for all your Optometry requirements. I can't praise the whole team highly enough. From the moment I made the appointment I was made to feel like my needs were important. The choice of spectacles is beyond compare to anything else I've seen locally and I was supported in finding my new glasses which I am over the moon with. I've had so many positive comments. I recommend this service to anyone seeking that personal, professional touch.

Really lovely service from all at Friths, from initial drop-in (where my failing old glasses were very kindly given a quick mend!), through to eye exam, prescription update, help with choice of new frames, and provision of new glasses (both varifocals and screen versions, remarkably quick turnaround!). Extremely friendly, helpful and efficient service at all stages. Thanks so much!

My husband and I would 100% recommend the Bridport Branch.
Such professional, friendly, helpful and knowledgeable staff. Having been to Friths for years, originally in Yeovil and then the Bridport branch, we did step away to another opticians for our last sight test, it was the biggest mistake we've made!

From ringing to booking an eye test with Jacqui and Shelley , having my eye test with Ashley right through to having my new glasses discussed with Beckie and fabulously fitted by Beverley , I can not praise the staff at each step of this process enough. Staff are always so welcoming, approachable and helpful. I would not hesitate to recommend Friths Bridport opticians to anyone. 5 stars doesn't say thank you enough! Bridport Friths Team, You are all amazing!

Great local opticians. Ashley and the whole team so helpful. Need glasses adjusted just pop in and see Bev. Reception ladies know the names of their regular customers. Order my contact lenses and they will be there within 3 days.

A very positive visit for my eye check. I am completely indebted to John McLaulin for diagnosing a detached retina last summer and sending me to Bristol eye hospital where I got the corrective treatment. I was told I was lucky (by the eye surgeon at the hospital) he had diagnosed the problem and directed me straight to the hospital. Today he carried out a thorough test of my eyes and I will have new specs in a couple of weeks. I'm very happy.

Excellent service and friendly staff. We are visiting the area and my mums glasses were damaged. The staff were only too happy to help repair them so she could enjoy the rest of our holiday.

For the last 30 years, a very happy customer, for my sight tests, contact lens and glasses, with expert Optometrist care, very professional qualified eyecare assistance by the team. Five stars for a five star team, excellent humans, we wouldn't go anywhere else for eye health. Simon & Ben, (also Roisin) Optometrists, a very professional business, and such lovely caring qualified team, especially Sandra, & her lovely upcoming team Lauren, Lily, Sam, hope I haven't missed anyone! My husband and daughter also attend this practice for 20 plus years, so it is a family 5 star review from us! Caring and good professional service. Grateful for such care & supportive optical assistance, thank you Team Chard❤️ Robert Frith, & also Sally Hutton at Team Crewkerne❤️

This is THE BEST optometrist anywhere. Simon is thorough, thoughtful, kind and reassuring with me, as are his staff, especially Sandra. I have been a patient for approx 25 years and would never go anywhere else. They deserve a 19 star review.

I had an excellent experience—the team guided me in choosing the perfect lenses for my frames and handled all the details and measurements with great care. Extremely professional; I wouldn’t hesitate to recommend them.

VERY impressed by the service given and the obvious level of expertise . THANK YOU!

Nicola was extremely knowledgeable and helpful in assisting me with my new choice of glasses.

I purchased a pair of glasses from Robert Frith's in Shaftesbury last year and I have been amazed by the exceptional service from the very start!

The staff are amazingly friendly and make the whole experience so easy-going and enjoyable!

Not only that - but I absolutely love my glasses!

I would highly recommend purchasing glasses from them, and having their ongoing service and support!

I wouldn't go anywhere else now! ????

Thank you Paul and your wonderful team!

I have been a customer at Frith Optometrists Twickenham for years. They have always been excellent - very knowledgeable, patient with me as I am not good with anything medical, caring, helpful and polite. I also like that their staff does not permanently change and would like to personally thank Naomi and John for their care and advice at my recent visit.

Lovely staff, they actually have time to make sure you're happy with everything, so much better than other opticians and optometrist I've been to, and I've been to most of them, highly recommend them

This is was my first time at Robert Frith and I must say I haven't stopped raving about it. This was the most thorough eye test I have ever had. Everything was explained to me as we went along. The staff could not have been more pleasant and helpful. They made you feel that you matter and are not just a number. What a lovely experience. I changed my optician because I wanted "a proper optician" and that was exactly what I got. Now I have found them I won't change in fact my family will be using them from now on.

I had my most thorough eye examination and test ever yesterday. Giulia the Optometrist was so thorough and even pulled out a micro fibre hair that was in my left eye. I had this irritation in my eye since the summer and I tried everything. Giulia is a credit to her profession.
The staff are polite and professional and I enjoyed my appointment.

Friths are always very professional and helpful and willing to go the ‘extra mile’ . My prescription and fitting took a lot of effort to get it just right for me but Becky was patient, considerate and capable- and we got there. Thanks to Becky and Friths ????

I saw Oliver on Friday for an emergency eye test as referred by my doctor. What an absolute superstar and credit to RF he is. His knowledge and wisdom is way beyond his years. He identified the issue behind a long standing eye problem I have had - something that the ophthalmology dept at the hospital had unfortunately failed to do. I am already feeling less pain and fingers crossed it goes away completely. This young man will go very far in his career. Thank-you again Oliver - genuinely grateful. 

John Mclaughlin is an outstanding optometrist. Some years ago he identified that I had a hole in the macula of one eye and saved my sight. He is courteous, friendly and extremely helpful. If I could give him 6 stars I would. On numerous occasions including today, he saw me after the practice was closing down to check my eyesight fully where I had once had my macula repaired. Nothing is too much trouble for John. I would never think of going to another optometrist. If you wish to use this in your list of testimonials you are very welcome.